CONDITIONS OF PURCHASE
We invite you to review the general conditions of purchase that regulate the offer and purchase of products Torne Textil, S.L., through the online store included in this website.
By using this website you are bound by these terms and conditions and we recommend that you read them carefully. If you do not agree with them, you should leave the website.
PRELIMINARY PROVISIONS
These terms and conditions of purchase apply to all products of the brand Lactotex, which have been made through the website www.lactotex.es(hereinafter “website”).
By placing an order, you warrant to us that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts.
Orders may only be placed for the purpose of purchasing goods without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those orders that have been requested by a customer with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the customer is violating any of the specified purchase conditions or is participating in any criminal activity.
We may update these terms and conditions of purchase and the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the links “Conditions of Purchase” and “Legal Notices”.
User obligations
As a user you are obliged to communicate to Torne Textil, S.L., all the necessary data for the access and use of the services of this website. These must be truthful and current and you agree that we may use them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, otherwise we will not be able to process your order. We will not be responsible in any case for possible delays or failures in the delivery as a consequence of the error or omission of these data.
The user shall make proper use of the services included in the website, always in accordance with the legal system and shall not carry out any activity that hinders or interferes with its operation.
Safety measures
We will make all reasonable efforts to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed secure against access by unauthorized recipients and you will not hold us liable for any failure of security unless it is due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your user name and password and notify us immediately of the loss, misplacement, theft, robbery or illegitimate access to your user name and password, as well as their knowledge by third parties.
CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by Torne Textil, S.L., with CIF B02946416 and located at C/ De Les Comes, 4, 08274, Sant Feliu Sasserra, Barcelona.
Purchase procedure
You will be able to browse the website until you find the desired services. Once located, by clicking on it, you will access all the detailed information offered by the website. From there you can add the product to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you will be able to create and access your account.
If you are a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you will be able to continue your purchase and finally confirm the order.
Coverage of the offer
The geographical areas of delivery are, at all times those that are active on our website, will be made within the scope of the following territory: Spain (Peninsula and Balearic Islands) and European Union, and by accepting the order, you confirm to be a customer residing in one of these areas.
For orders/deliveries abroad, please refer to the web site www.lactotex.es(hereinafter “website”).
Availability
All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products.
Please refer to the selection of items available for sale through the website, as not all items that we may offer on our website or other types of presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by e-mail or telephone and the order will be cancelled.
If you have any questions, we recommend that you contact our customer service department.
Contract with Torne Textil, S.L., and acceptance of orders
The order will not be accepted by us until the amount has been debited from your account. After confirming the purchase, you will receive an e-mail as acknowledgement of receipt, but this does not imply that the order has been accepted, as they will be subject to our subsequent verification and acceptance.
We will confirm acceptance of the order in an e-mail informing you that the order is being shipped. Only at that time will the contract between you and us be formed, and only for the products listed on the shipping confirmation.
The contract can be concluded in Catalan, Spanish, English, French and Italian.
Order confirmation and cancellation
Prior to the completion of the order by you on the website, you will be able to review all the details associated with the order (amounts broken down into all the necessary headings – taxes, transport costs, selection of items, etc.), and you will be able to correct anything you deem necessary.
After confirmation, it will not be possible to modify or cancel the order through the website, you will have to contact us. In such a case, the order can only be modified or cancelled if the item has not been shipped from our warehouse.
Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be that legally in force at any given time.
All prices are shown in euros (€) and should be considered as the final price to be paid by the customer (including VAT or not depending on the territory of delivery, as indicated in the previous paragraphs).
Payment and security
Any order placed must be paid immediately upon order confirmation. Only orders for which payment has been completed and verified will be processed.
Payment must be made by, credit and debit card (issued by an entity with head office in Spain), Bank Transfer and PayPal.
The prices applicable to each product will be those published on the website and automatically applied by the contracting process in the last phase of the same. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.
The user will be able to make use, for the payment of the products acquired through the Web, of the following forms of payment:
Credit card, through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure E-Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, whereby the customer is authenticated by the issuing bank and the merchant is authenticated by the acquiring bank. The amount of the order will be charged to your card, so you will need to tell us the number, the expiration date, as well as the CW2 security code (on the back of your card). If your card is secured, you will be asked for the relevant security codes. The buyer can pay for his order through the REDSYS bank gateway.
The charge will be made in real time through this payment gateway. In the event that the charge cannot be finally carried out (for any reason), the order will be automatically cancelled.
PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, you will be asked to identify yourself as a PayPal user, either to pay with your credit card or to pay with your PayPal balance.
Bank Transfer / Bank Deposit: All payments made to the Provider will be subject to the issuance of an invoice in the name of the registered user. Such invoice will be automatically sent to the e-mail address provided by the user, or sent together with the purchased product.
For any information about the order, the user will be able to contact the provider‘s customer service telephone number +34 938819224 or via e-mail at info@lactotex.es.
Discount Codes
From time to time, promotional codes may be offered that result in a discount on one or more products, an entire order or shipping service.
The conditions of use related to any discount code will be specified at the time of issuance. However, these terms and conditions apply to all promotions, contests and discount codes of our company (unless otherwise stated):
– Only one promotional code can be used per order.
– A promotional code cannot be used after an order has been placed.
Deliveries: types, deadlines and problems
Delivery can be made to the address of your choice (except post office box). Home delivery of orders will be made by a logistics operator (Seur). within normal working hours. If there is no one at that address when the logistic operator comes, he will leave a note and his customer service department will try to contact you to close the delivery. Shipping costs will depend on the product, weight and volume involved. Delivery times are calculated on working days – Monday to Friday – as the courier company does not deliver on Saturdays, Sundays or holidays.
The usual delivery time will be approximately 24 to 48 hours. working days after the approval of the order. This period may be extended during sales periods, Christmas campaigns or in the event of customs formalities or other circumstances arising from (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, non-compliance of our suppliers, etc., as well as any other circumstance attributable to the logistics operator in charge of the delivery of the product. We are not responsible for any delays that may be caused by any of the above-mentioned reasons. The deadlines indicated above will be extended for the Balearic Islands and the European Union.
If, at the time of delivery, the packaging of the order is damaged, the package must be opened in the presence of the logistics operator to check the condition of the goods. If any damage is observed, please detail it on the delivery note and contact us as soon as possible. We will repair or replace at no cost to you any items that have been damaged or lost in transit, provided that you notify us as soon as possible.
Once the order has been delivered, it will become your property and therefore, all damages that may arise will be your responsibility.
